General

How does WalletPet keep my cryptocurrencies safe?

Cryptocurrencies are not kept on your phone or device. They’re stored on the blockchain. The only way to access your Cryptocurrencies on the blockchain, is through your Private Address, and Paper Key.



Why do we emphasize on writing down your Paper Key instead of screencapping or storing in a computer?

If your phone or computer breaks or your hard drive becomes corrupted, you can download the same wallet again and use the Paper Key to get your crypto back. It must be kept safe like cash, jewelries, gold and diamonds.



Why does my Paper Key contain 12 random words? It seems very hard to remember and not really user friendly.

We referenced to the English-language wordlist for the Bitcoin Improvement Proposal 39 (BIP39) standard, the list contains 2048 words and so if a Paper Key contains 12 random words, the number of possible combinations would be 2048^12 = 2^132. The key would have 132 bits of security. This is approximately the same strength as all Bitcoin private keys, so most experts consider it to be sufficiently secure.
Also, it’s not safe to invent your own mnemonic phrase because humans are not very good at generating randomness.



I lost my Paper Key, what can I do?

We are really sorry. Unfortunately, we're unable to help you regain access to your wallet if you've lost or forgotten your Paper Key. This is because we don’t have access to your wallet or your wallet password.



I lost my security pin, what can I do?

If you've lost your current security pin, you can reinstall your app and recover your wallet using your Paper Key to set a new pin.
However, if you haven't saved your Paper Key, DO NOT reinstall your app. You will lose access to your funds.



Gameplay

Who are Cryptie, Mint and Yellow?

Cryptie is the cat living inside WalletPet who needs help with decorating. Cryptie will guide you through all the little details of how to decorate a home that best suits the both of you. Cryptie is fun and imaginative, so be creative! Mint is one of Cryptie’s best friends and also a Cryptocurrency Wallet Expert. Mint will teach you about Cryptocurrency Wallet functions. Finally, last but not least, Lemon, the Cryptocurrency Master. You will learn about Cryptocurrencies through Lemon within WalletPet.



How do I acquire items for decorating my room?

There are two ways: Complete tasks assigned by Cryptie, Mint and Lemon. The more tasks you complete, the more items you will receive. Or after you have loaded BitBit tokens into WalletPet, you can use them to buy items!



How do I rearrange my items?

Find the item you want to move, then touch and hold on the item until it 'pops'. Or, just touch the “Edit” button on the navigation bar.



Can I sell my items?

We are currently building a private marketplace and any items you acquired within WalletPet will be fully tradable once the Marketplace is set up.



How come some items no longer available for purchase?

Each item in WalletPet is issued in limited quantity! And new items will release periodically. Keep your eye out on our upcoming Marketplace, what you’re looking for may be there!



Can I customize Cryptie?

Do you mean like Cryptie in Street Fighter costume getting ready for a house party with Mint and Lemon? Stay tuned!



BitBit Tokens & Wallet Services

How does WalletPet keep my cryptocurrencies safe?

Cryptocurrencies are not kept on your phone or device. They’re stored on the blockchain. The only way to access your Cryptocurrencies on the blockchain, is through your Private Address, and Paper Key.



Why do we emphasize on writing down your Paper Key instead of screencapping or storing in a computer?

If your phone or computer breaks or your hard drive becomes corrupted, you can download the same wallet again and use the Paper Key to get your crypto back. It must be kept safe like cash, jewelries, gold and diamonds.



Why does my Paper Key contain 12 random words? It seems very hard to remember and not really user friendly.

We referenced to the English-language wordlist for the Bitcoin Improvement Proposal 39 (BIP39) standard, the list contains 2048 words and so if a Paper Key contains 12 random words, the number of possible combinations would be 2048^12 = 2^132. The key would have 132 bits of security. This is approximately the same strength as all Bitcoin private keys, so most experts consider it to be sufficiently secure.
Also, it’s not safe to invent your own mnemonic phrase because humans are not very good at generating randomness.



I lost my Paper Key, what can I do?

We are really sorry. Unfortunately, we're unable to help you regain access to your wallet if you've lost or forgotten your Paper Key. This is because we don’t have access to your wallet or your wallet password.



I lost my security pin, what can I do?

If you've lost your current security pin, you can reinstall your app and recover your wallet using your Paper Key to set a new pin.
However, if you haven't saved your Paper Key, DO NOT reinstall your app. You will lose access to your funds.



Security

How does WalletPet keep my cryptocurrencies safe?

Cryptocurrencies are not kept on your phone or device. They’re stored on the blockchain. The only way to access your Cryptocurrencies on the blockchain, is through your Private Address, and Paper Key.



Why do we emphasize on writing down your Paper Key instead of screencapping or storing in a computer?

If your phone or computer breaks or your hard drive becomes corrupted, you can download the same wallet again and use the Paper Key to get your crypto back. It must be kept safe like cash, jewelries, gold and diamonds.



Why does my Paper Key contain 12 random words? It seems very hard to remember and not really user friendly.

We referenced to the English-language wordlist for the Bitcoin Improvement Proposal 39 (BIP39) standard, the list contains 2048 words and so if a Paper Key contains 12 random words, the number of possible combinations would be 2048^12 = 2^132. The key would have 132 bits of security. This is approximately the same strength as all Bitcoin private keys, so most experts consider it to be sufficiently secure.
Also, it’s not safe to invent your own mnemonic phrase because humans are not very good at generating randomness.



I lost my Paper Key, what can I do?

We are really sorry. Unfortunately, we're unable to help you regain access to your wallet if you've lost or forgotten your Paper Key. This is because we don’t have access to your wallet or your wallet password.



I lost my security pin, what can I do?

If you've lost your current security pin, you can reinstall your app and recover your wallet using your Paper Key to set a new pin.
However, if you haven't saved your Paper Key, DO NOT reinstall your app. You will lose access to your funds.



Know more about us

Discord_logo_white.png
Facebook_logo_White.png
Instagram_logo_white.png
Medium_logo_white.png
Telegram_logo_white.png
Twitter_logo_white.png

For more information contact us

support@walletpet.com

googleplay.png
applestore.png